Earlier this year Ringrose Law launched Perfect Portal to enhance and improve their client experience.
Perfect Portal is the industry’s leading digital onboarding and client-centric technology solution for law firms and is used by a number of client focused law firms across the country.
The technology includes a brand-new client onboarding software, allowing the firm to centrally deal with all enquiries coming into the business, creating a personal service to clients, understanding their needs and ensuring they are dealt with by the right person.
The technology also includes a Ringrose Law app for clients to download at the start of their matter that supports every area of law, with integrated features from electronic verification of identity, open banking for verification of funds, payment on account, document completion, digital signing of documents, matter updates and more. The app allows clients to upload and access documents and receive updates on their file 24/7, whilst still receiving a personal one to one experience with their legal adviser.
The firm launched the software earlier this year for their Personal Injury & Medical Negligence Teams and their Residential Conveyancing Team and hopes to have integrated it into all departments by the end of the year.
John Knight, senior director of the firm, says: “We are a personable legal practice that puts our clients and their individual needs at the forefront of what we do. Whilst we still maintain a very personal client experience, the new client App, should clients wish to use it, sets us apart from our local competitors, the App looks fantastic, is easy to use and provides our clients with access to their file at their own convenience.
“Our new client onboarding process allows us to track every enquiry into the firm, gain valuable insight and feedback information at a level that we haven’t had before, and helps us improve our client service all the time.”
For more information or to speak to a member of the team please contact wecanhelp@ringroselaw.co.uk
