Totally, a Derby-based provider of frontline healthcare services, corporate fitness and wellbeing services, has been awarded a new contract by NHS England to provide national NHS 111 contingency services.
The contract, awarded to Vocare, part of Totally’s Urgent Care division, will run from 1 March 2023 at a value of c. £10 million per annum, initially for one year with the option to extend for a further year.
NHS England has commissioned this support to provide additional call handling and clinical capacity to help to alleviate some of the pressures on local NHS 111 services, as required. NHS 111 provides an essential service to the UK population, offering support as wide-reaching as over-the-telephone healthcare advice, to access to urgent and emergency care.
Vocare is a long-standing provider of regional NHS 111 services. This new contract provides additional flexible capacity, which can be precisely targeted where and when needed.
Wendy Lawrence, CEO of Totally, said: “Totally has significant experience providing quality, resilient and responsive regional NHS 111 services. Our services have provided essential access to core healthcare services as demand has risen beyond the level anticipated by commissioners.
“This new contract re-affirms Totally as a core partner in the delivery of NHS 111 services and moves to recognise the new normal in which healthcare providers are operating, providing essential additional capacity into the system.”
