Nottingham-headquartered software company, Ideagen, has signed a partnership with Virgin Voyages to enhance the health and safety of all guests and crew on board their global fleet of luxury cruise liners.
The partnership, incorporating Ideagen’s specialist maritime safety solution, Ideagen Tritan, creates one of the most comprehensive medical management agreements in the industry.
Ideagen will provide Virgin Voyages with complete end-to-end support to ensure passenger and crew wellbeing, from electronic health record management and global medical support through to pre-employment medical examination, claims, administrative services and case management.
Ideagen will work closely with Virgin Voyages to deliver not just innovative bespoke services but also technology and customized software that meets their specific needs.
As well as providing a more comprehensive and streamlined health, safety and wellbeing service to all guests and crew, the collaboration will benefit from Ideagen’s global regulatory expertise, providing complete confidence that the company is fully compliant within the ever-evolving healthcare landscape.
This offers significant opportunities to raise the quality of care and improve service levels with lower fixed costs generating new revenue streams.
Ben Dorks, CEO of Ideagen, said: “We know that the primary concern of our cruise and commercial maritime customers is the safety and wellbeing of their people – whether that’s holiday makers or team members.
“We’re therefore delighted to be supporting Virgin Voyages navigate the complexities of ensuring safety at sea, strengthening the measures they already have in place, but also streamlining the full process of medical management to bring efficiency benefits while maintaining the high standards their customers expect.”
Sally Barford, Associate Vice President of Medical and Procurement Partnerships at Virgin Voyages, said: “We are excited to partner with Ideagen. As Virgin Voyages expands in 2025 with new itineraries, destinations and the delivery of its fourth ship, Brilliant Lady to the fleet, Ideagen Tritan offers an extended network to support all our medical requirements.
“This partnership will ensure that we continue to offer our Sailors the best medical care and support at sea.”
