Law firm Flint Bishop has announced the appointment of Lee Osborne as Head of Operations to support the continued growth of its national Debt Services division.
Bringing over 25 years of experience in banking and financial services, Osborne joins from CHL Mortgages, where he served as Services Director, managing a £3.2 billion servicing book and overseeing teams across primary servicing, collections, litigation, complaints, and quality assurance.
Prior to this, Osborne held the position of Head of Operations at Aldermore Bank PLC, where he spent nine years leading key functions, including mortgage collections and commercial and property development originations.
The appointment is intended to support Niall Gilhooley, Head of Debt Services, by expanding the existing leadership team, building on the growth and success of the practice, and to support the planned investment in technology and investment.
Gilhooley said: “We are delighted to welcome Lee to the firm. His extensive experience as a senior operations leader will be invaluable as we continue to grow our high-performing Debt Services division. His track record in implementing transformational change and delivering exceptional quality and compliance results aligns perfectly with our strategic goals.”
The appointment of Osborne comes as Flint Bishop’s Debt Services division has experienced phenomenal growth over the last 12-18 months, with now over 150 FTEs, having secured or extended third-party debt related partnerships with several UK household name brands across the energy, utilities, telecoms, banking, financial services, and B2B commercial supply chain.
“Lee’s appointment signifies further investment in leadership capability and capacity within the department, ensuring that we continue to deliver and strive to be even better for our clients, their customers, and our colleagues,” added Gilhooley.
“With our continued focus on strategic growth, investment in service delivery, and continuous improvement, we are well positioned to build on our success as a premier national provider of volume B2B and B2C debt services in the UK.”
