Data driven technology company Connected Data has appointed Richard Mason as customer success manager.
Richard brings with him 30 years of working in the regulated banking and data industry for FTSE 100 businesses. Focused on the effective use of data and analytics, his knowledge and experience have helped him deliver positive outcomes for clients and their end customers.
His career to date includes one of the top five banks in the UK, NatWest. For seven years, Richard held a range of customer facing roles at NatWest, managing business and consumer relationships, enabling them to overcome problems, whilst introducing relevant new products and services that more appropriately met their needs.
Richard also worked for the global data company, Experian, for over 23 years, holding several different client facing roles and managing portfolios across a broad range of sectors. He successfully enabled high levels of customer satisfaction, retention, and loyalty for Experian.
As a result, he developed a reputation for an ability to identify key needs and finding innovative and viable solutions to meet them. Richard enabled greater cost savings, efficiencies and customer engagement for Experian clients. As a result of his significant achievements, he was awarded two prestigious internal Experian wide awards.
In his new role, Richard will focus on nurturing and growing relationships with existing Connected Data clients. He will work closely with them to ensure that they continue to see the clear value and ROI enabled by Connected Data’s innovative approach.
Commenting on his new role, Richard said: “I am thrilled to be joining Connected Data. Not only is this a very exciting time in terms of expansion and growth for the company, but I’ve also previously worked with several members of the Connected Data team, so I know I’m joining a very passionate, experienced and customer focused team.
“Coupled with a unique and innovative market approach that has been making a real difference to organisations and their end customers, I was very much attracted to this role. I look forward to playing a key part in developing and evolving the relationships with Connected Data’s existing and prospective new clients.”
Commenting on Richard’s appointment, Anthony Sumner, director of data and analytics at Connected Data, said: “Connected Data’s customer base is growing quickly, and ensuring that they continue to see value and success by partnering with us is vital.
“As well as being known for our innovative approach in the market and the combined expertise of our team, we want to ensure that through the delivery of stellar customer experiences, we are building confidence at every touchpoint.
“Richard brings with him extensive experience across account and service management which are both fundamental in any customer success role. He has demonstrated strong values in terms of integrity and trust which are key within our organisation. We are looking forward to working with Richard to continue to drive positive outcomes for our customers and end consumers.”
