IT service and software provider, Retail Assist, has appointed Lewis McManamon as its new service delivery manager.
Lewis joins Retail Assist from Frasers Group, where he worked as service delivery manager and previously group IT support manager. In his previous role, Lewis managed seven service desks across six different locations.
“I’m thrilled to have joined Retail Assist. Everyone has been so welcoming, and I’m absolutely delighted with how Retail Assist have overcome the challenge of onboarding virtually,” McManamon says.
“I can’t wait to dig in and find ways that the Help Desk can improve efficiency even further and elevate existing tools so that Retail Assist can continue to provide a modern and enhanced customer experience to their customers. It’s a fantastic team to be part of and I look forward to our future together.”
Tina Hand, Retail Assist’s head of systems support, said: “Lewis is an excellent leader with a fantastic track record of delivering exceptional customer service. He brings a profound knowledge of the retail sector and understands first-hand the types of challenges experienced.
“Lewis is well placed to lead, coach and develop members of our team, making sure everyone has the resources to deliver a high quality, right-first-time outcome. I’m excited to see Lewis and the team achieve.”
Retail Assist are hiring!
Retail Assist are expanding and increasingly growing their customer base, they are currently recruiting for a variety of Help Desk vacancies including call analysts, bilingual call analysts and more. As well as numerous award wins, they boast an impressive customer base, and offer great training plans and career progression opportunities at all levels.
If you want to work for a fast moving company who support global leading edge technologies in retail and hospitality, and who provide opportunities to learn, grow and progress, please get in touch via careers@retail-assist.co.uk and visit the Retail Assist website to see current vacancies across all UK sites: www.retail-assist.com/careers/.
