The Access Group, a Loughborough-based provider of business management software, has appointed two new board members.
Marko joins from Zellis, where he was most recently chief product and technology officer. He has decades of experience in the technology space, having had a long and distinguished career at Microsoft before that.
Commenting on his position at Access, Marko said: “Everything I have observed about The Access Group points to an incredibly successful business, with many people who feel passionate about software to make customers’ working lives easier – a passion that I also share. What stands out the most is the culture at Access – everyone I have spoken to speaks very proudly of working for the company and that is one of our strongest assets.
“I’m learning every day from my colleagues and sharing my experience as we take The Access Group’s product portfolio into its next phase of growth, powered by Access Workspace as a unifying platform, and the best-in-class experience for our customers.”
Marko takes over from Steve Lane who has retired after a 40-year career in IT and six years at The Access Group. During this time he created a world-class product and engineering function that has grown from 200 people when he joined, to over 1,700 people.
Fabrice joins The Access Group from Qlik, where he was senior vice president and led a global customer success and renewal team. He is passionate and client-focused and has previously held senior positions at Autodesk and Dassault Systems and has substantial international experience including a five-year assignment in Japan.
During his career, he has achieved a reputation for ensuring the effective adoption of outcome-based repeatable solutions to increase customer loyalty and revenue growth.
Fabrice said: “I’m excited to lead Access’ Customer Success on the next stage of its journey in providing the very best service to its customers.
“At Access, we succeed only when our customers succeed. Through embedding new technologies, enhanced education and training, robust reporting and analytics and strategic engagement, our team endeavours to support a seamless client journey across all our divisions.
“From SMEs to midmarket and large multi-product customers, it is our mission to make our customers’ voices integral to the overall experience and instrumental to achieving desired outcomes through successful partnering with Access.
“I look forward to using my expertise to help the company’s growth continue in a direction that benefits everyone – our employees and our customers.”
Welcoming the new appointments, Access Group CEO, Chris Bayne, said: “Both of these appointments to our board show our commitment to developing the very best in technology and taking our product, engineering and hosting teams into the next phase of our growth, as well as keeping each of our customers engaged with our products and ensuring they are receiving the best service possible.
“Marko and Fabrice are already making a hugely positive impact on their teams and the company as a whole.”
