Ilkeston managed service provider IDT is welcoming back a previous employee to the fold.Jared Thomson rejoins IDT as account manager, with responsibility for strategic planning for the company’s growing customer base.Jared comes back to IDT after just over a year away. Managing Director Luke Draper takes up the story: “Having originally gone to the market to find a suitable candidate, we were unsuccessful. This almost had us thinking we’d have to compromise our requirements. It was almost a Eureka! moment when discussing what we should do next, when we said: ‘You know who would be perfect?’”Luke says that when Jared left IDT, he made sure the company supported his decision and that he left on good terms.He added: “I knew he only wanted to further his career and I wasn’t going to stand in the way of that. Even though I had a plan for Jared, I hadn’t voiced my plans and goals to him and this new role gave me the opportunity to right that wrong.“This has been a learning curve for me and one that I have used to ensure we are better.”The hire is part of IDT’s drive to ensure all staff show a human touch when dealing with clients – and Jared says he feels like he has come “home.”He said: “This area of dealing with clients face-to-face and finding out their issues within their business, helping them to solve them no matter how big or small, is something I’m greatly looking forward to and have had a keen interest in for a while now.“I’ve always had a knack for identifying issues and providing the best solutions for the client and not just for the benefit of IDT. So it was a real compliment when Luke thought of me for this position.“It’s a perfect opportunity for me to grow as a person and broaden my skill set along with working again with friends rather than colleagues.“It feels like a really big welcome home; it’s always good to know Luke, James, Lawrie and everyone else have always been there for me and have always wanted the best for me. That attitude is something you see in how they look after their customers.”Luke added: “I want to ensure we don’t lose the part of the business that makes us unique and human. I know this will help us provide a better service to our customers by being more proactive and responsive to their needs. “With Jared’s technical background and skill set we believe he will help us identify areas where we can improve our services and make sure that we are doing everything we can to meet our customer’s needs. Our goal is to provide yet another value-added service to our customers.“Jared’s already hit the ground running and made such a positive impact in the short space of time he’s been back. The prodigal son returns.”
A message from the Editor:
Thank you for reading this story on our news site - please take a moment to read this important message:As you know, our aim is to bring you, the reader, an editorially led news site and magazine but journalism costs money and we rely on advertising, print and digital revenues to help to support them.
With the Covid-19 pandemic having a major impact on our industry as a whole, the advertising revenues we normally receive, which helps us cover the cost of our journalists and this website, have been drastically affected.
As such we need your help. If you can support our news sites/magazines with either a small donation of even £1, or a subscription to our magazine, which costs just £33.60 per year, (inc p&P and mailed direct to your door) your generosity will help us weather the storm and continue in our quest to deliver quality journalism.
As a subscriber, you will have unlimited access to our web site and magazine. You'll also be offered VIP invitations to our events, preferential rates to all our awards and get access to exclusive newsletters and content.
Just click here to subscribe and in the meantime may I wish you the very best.
