ESE, the manufacturer of temporary storage systems for waste and recyclables, has expanded its team by appointing Jetal Sharma as its customer service manager.
Based at its UK headquarters in Coalville, Leicestershire, with operations spanning across Europe, the strategic hire aims to enhance customer satisfaction and support across the region, as the firm advances its commitment to sustainable waste management solutions.
With over two decades of experience — having previously held roles at firms including British Telecom (BT) and Futures Housing Group — Jetal brings a wealth of expertise to her position at ESE.
As well as providing active mentorship to colleagues, planning day-to-day workflow, analysing KPIs and performance targets, and communicating across various levels — from stakeholders, investors, and head office, to the front end of the business — Jetal will lead on CRMs to centralise customer interactions. She will also implement policy and procedural changes to improve the end-user journey and enhance service levels at every stage.
“We hold stringent standards of care across everything we do,” says Peter Vernon, managing director at ESE. “And as our footprint grows, alongside our expanding product portfolio, we want that to be a mainstay of operations. With Jetal’s vast experience, we’re confident our customer service function will reach new heights, ensuring our commitment to excellence reflects as much in our end-to-end service as it does throughout our sustainable waste management solutions.”
Commenting on her new role, Jetal adds: “ESE has ambitious growth plans, and I’m excited to play a part. Interacting with customers, demonstrating empathy, and understanding their perspectives have been essential in shaping my customer service philosophy. I’ve been brought on board to mirror exactly that, and then some.
“I’m eager to analyse departure trends to enhance our services, promoting swift conflict resolution and improving interactions to grow our customer base organically. I look forward to immersing myself in the business, as well as our products, and visiting our production facilities across Europe to deepen my understanding. With this insight, I aim to strengthen our customer-centric approach and contribute to ESE’s continued success in the waste management industry.”
