ESE, the manufacturer of temporary storage systems for waste and recyclables, has expanded its team by appointing Jetal Sharma as its customer service manager. Based at its UK headquarters in Coalville, Leicestershire, with operations spanning across Europe, the strategic hire aims to enhance customer satisfaction and support across the region, as the firm advances its commitment to sustainable waste management solutions. With over two decades of experience — having previously held roles at firms including British Telecom (BT) and Futures Housing Group — Jetal brings a wealth of expertise to her position at ESE. As well as providing active mentorship to colleagues, planning day-to-day workflow, analysing KPIs and performance targets, and communicating across various levels — from stakeholders, investors, and head office, to the front end of the business — Jetal will lead on CRMs to centralise customer interactions. She will also implement policy and procedural changes to improve the end-user journey and enhance service levels at every stage. “We hold stringent standards of care across everything we do,” says Peter Vernon, managing director at ESE. “And as our footprint grows, alongside our expanding product portfolio, we want that to be a mainstay of operations. With Jetal’s vast experience, we’re confident our customer service function will reach new heights, ensuring our commitment to excellence reflects as much in our end-to-end service as it does throughout our sustainable waste management solutions.” Commenting on her new role, Jetal adds: “ESE has ambitious growth plans, and I’m excited to play a part. Interacting with customers, demonstrating empathy, and understanding their perspectives have been essential in shaping my customer service philosophy. I’ve been brought on board to mirror exactly that, and then some. “I’m eager to analyse departure trends to enhance our services, promoting swift conflict resolution and improving interactions to grow our customer base organically. I look forward to immersing myself in the business, as well as our products, and visiting our production facilities across Europe to deepen my understanding. With this insight, I aim to strengthen our customer-centric approach and contribute to ESE’s continued success in the waste management industry.”

Property consultancy and chartered surveyors Barnsdales has made two new appointments to its Midlands property team, as the business gears up for growth in the year ahead. Tim Richardson – a surveyor with over 30 years’ experience – will lead on commercial property valuations while Chris Beale will undertake primarily residential and mixed use property valuations including the valuation of large and smaller portfolios, individual valuations and valuations for the repayment of Help To Buy equity loans. As a member of the Royal Institution of Chartered Surveyors (MRICS) and a RICS Registered Valuer with a Diploma in Arbitration, Tim will focus on general commercial property matters including investment property and loan security valuations, as well as private valuations for other purposes including company accounts, pension funds, taxation, Charities Act, acquisition, disposal, probate and insurance reinstatement assessments across the industrial, distribution, office, retail and development land sectors. Jason Barnsdale, Group Managing Director at Barnsdales, said: “It’s a privilege to welcome Tim and Chris to the Barnsdales Group team. Their extensive experience in the industrial, warehouse, commercial and residential sectors adds a considerable boost to our growing expertise at a time when commercial markets are particularly optimistic.” Tim Richardson, Director at Barnsdales, said: “I’m really pleased to launch into the next chapter of my career with such a progressive company. Barnsdales is a well-established property consultancy that is as ambitious as it is able, so I’m thrilled to be able to bring my years of experience as a surveyor in the commercial sector to make a meaningful contribution to the firm at a time when it is truly going from strength to strength.” Having spent a decade at the Derby office of FHP Property Consultants, Tim’s appointment marks the third recent high-profile hire of the firm, coming shortly after it was announced that former RICS President, Professor Graham Chase, has joined as its head of valuations, and seasoned finance professional, Ian Dickinson, as its finance & operations director. Also recently joining Barnsdales is Chartered Surveyor and Registered Valuer, Chris Beale MRICS. With 25 years post qualification experience, Chris is extremely experienced in providing RICS Red Book Valuations for lending institutions including banks and building societies and has also undertaken many highly detailed RICS Homebuyer and Building Survey reports for individual clients. Chris joins Barnsdales from Legal & General where he worked for over 10 years and was previously with e.surv chartered surveyors where he carried out valuations for a further 14 years. Chris Beale, Associate Director of Valuations at Barnsdales, said: “I’m delighted to be making the move to Barnsdales for the next stage of my career. I have found working for some corporate entities can be quite isolating, with teams of up to 500 people limiting interaction, an increase in home working and valuation processes becoming more automated. “Barnsdales is the antithesis of this in that it has a direct, hands-on approach. For me, the mixture of office-based working and on-site valuations is the perfect combination, making the recent establishment of a Derby city centre base of operations ideal. I’m already undertaking a varied catalogue of interesting properties including several large portfolios of properties in Doncaster and Sheffield.”